RedConnect
Privacy Policy
This Privacy Policy explains how RGTN Corporation B.V. (“RGTN Corporation,” “we,” “us,” or “our”),
the developer of the RedConnect Softphone application (“the App,” “RedConnect”), collects, uses, discloses,
and protects information in connection with your use of the App on the Google Play Store and related services.
By downloading, installing, or using RedConnect Softphone, you agree to the collection and use of information
in accordance with this policy.
1. Who We Are
RedConnect Softphone is developed and published by RGTN Corporation B.V. RGTN Corporation B.V. is the data
controller responsible for the information described in this policy. RedConnect Softphone is a Voice over IP
(VoIP) / SIP softphone application that allows users to make and receive audio and video calls through a
SIP-based communications server configured by the user or their organization.
2. Information We Collect
2.1 Information you provide directly
| Data type | Purpose |
|---|---|
| SIP account credentials (username, password/authentication token, domain, server address) | To register and authenticate your account with your SIP/VoIP server so the App can place and receive calls |
| Display name / caller ID information | To identify you to other call participants |
2.2 Information collected automatically
| Data type | Purpose |
|---|---|
| Call metadata (call time, duration, phone/SIP number dialed or received, call status) | To display call history within the App and support call functionality |
| Audio and video streams during a call | To transmit your voice/video to the other call participant in real time. Call audio/video is transmitted through your configured SIP server and is not stored by RGTN Corporation B.V. |
| Device and network information (device model, OS version, network type, IP address) | To establish and maintain call connections and diagnose connectivity issues |
| Push notification token (Firebase Cloud Messaging) | To deliver incoming call and message notifications when the App is in the background |
2.3 Permissions used by the App
The App requests the following device permissions, each used solely for the stated purpose:
| Permission | Why it is needed |
|---|---|
| Microphone (Record Audio) | Required to transmit your voice during a call |
| Camera | Required for video calls and for scanning QR codes used to provision your SIP account |
| Contacts | To let you select a contact to call and to display caller names for incoming calls. Contact data stays on your device and is not uploaded to RGTN Corporation B.V. servers |
| Bluetooth | To route call audio to connected Bluetooth headsets/car kits |
| Notifications | To alert you to incoming calls and messages |
| Phone / Manage Own Calls | To integrate VoIP calls with the device’s native call handling (e.g., call screen, do-not-disturb behavior) |
| Foreground Service (Phone Call / Microphone / Camera) | To keep an active call running reliably while the App is in the background |
| Network / Internet access | Required for the App to connect to your SIP/VoIP server |
| Battery optimization exemption | To prevent the operating system from terminating the App during an active call |
3. How We Use Information
- To register your device and authenticate calls with your configured SIP/VoIP server
- To establish, route, and maintain voice and video calls
- To display call history and caller identification within the App
- To deliver push notifications for incoming calls and messages
- To maintain and improve the reliability and security of the App
- To comply with legal obligations, where applicable
4. How Information Is Shared
We do not sell your personal information. Information may be shared only as follows:
- Your SIP/VoIP server operator: Call signaling, audio, and video are transmitted to the
SIP server address you or your organization configures in the App. RGTN Corporation B.V. does not operate
or control this server unless your organization’s SIP service is separately provided by RGTN Corporation B.V. - Google Firebase Cloud Messaging: Used to deliver push notifications. Google’s handling of
this data is governed by the
Google Privacy Policy. - Legal requirements: We may disclose information if required by law, legal process, or to
protect the rights, property, or safety of RGTN Corporation B.V., our users, or others.
5. Data Storage and Security
SIP account credentials stored on your device are encrypted using Android’s security/keystore-backed storage.
We apply reasonable administrative, technical, and physical safeguards designed to protect information from
unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100%
secure, and we cannot guarantee absolute security.
6. Data Retention
Call history and account configuration are retained locally on your device until you delete them or uninstall
the App. Data held on your SIP/VoIP server is retained according to that server’s own retention policy, which
is controlled by your organization, not RGTN Corporation B.V.
7. Your Choices and Rights
- You may revoke camera, microphone, contacts, or notification permissions at any time via your device
Settings, though doing so may limit the App’s functionality. - You may delete your call history and account configuration from within the App or by uninstalling it.
- Depending on your jurisdiction (including under GDPR for users in the European Economic Area), you may
have the right to request access to, correction of, or deletion of your personal information. Contact us
using the details below to exercise these rights.
8. Children’s Privacy
RedConnect Softphone is not directed to children under 13 (or the minimum age required by your local law),
and we do not knowingly collect personal information from children. If you believe a child has provided us
personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated
effective date. Continued use of the App after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact:
RGTN Corporation B.V.
Email: development@rgtn.com